My Passcode Doesn't Work

Your original passcode only works once. When you login here in the download area for the first time, you are sent an email from "" which contains your iLok code and permanent login information. 

Slate User Account

Please check your spam/trash folders to make sure it wasn't sent there.

Also, please add these 3 email addresses to your address book or to your "allowed emails" section in your email account:

This way, our email confirmations, updates, and newsletters will not be sent to your spam/trash folders or be blocked completely.


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