Q: I just bought the Trigger EX to Platinum upgrade. How do I install the upgrade?
STEP 1: Download The Platinum Library
If you haven't done so already, please register your purchase here. Since all Trigger 2-EX samples are included in Trigger 2-Platinum, our support team recommends removing the EX library from your computer and downloading the Trigger 2 Platinum Library from your Slate User Account.
STEP 2: Activate Trigger-Platinum
The activation process is completed within the iLok License Manager. After registering your purchase, you should be sent an email with your 30 digit iLok Redeem Code (example: xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xxxx-xx).
Once you receive your redeem code, open the iLok License Manager and click the "redeem" button on the top right.
Now, paste in the redeem code. After redeeming the code, you should see the following under the "available" tab:
Next, right click on the "Trigger License" and select activate. You will be asked to "surrender" your EX License when picking an activation location.
Now, launch your DAW and enjoy!
Commonly Asked Questions:
1) My Platinum license is named "Trigger" within the iLok License Manager. Why is this?
Both Trigger-EX and Trigger-Platinum use the same naming scheme within the iLok License Manager. You can tell them apart by clicking "show details" and looking at the Legacy Token field:
2) I use Trigger 1-EX. Can I purchase Trigger EX to Platinum at Steven Slate Drums to update to Trigger 1-Platinum?
If you have any questions, please submit a support request here.