If you have an appointment set up with our support team, we recommend you install this application beforehand. Here are the links to the Slate TeamViewer support clients. Simply click the link and it will start a download process. Then open the application and it will give you an ID and password.
Slate Digital - http://get.teamviewer.com/slatedigital
Steven Slate Drums - http://get.teamviewer.com/stevenslatedrums
Slate Media Technology - http://get.teamviewer.com/slatemt
Here is a video outlining how to install TeamViewer: